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Team Leader-Digital Payments Agent

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending funds advanced from First Permanent East Africa Limited (FPEA). Operations were restricted to the zoned residential areas within Nairobi and Mombasa.

Deposits of FPEA in Kenya were transferred to HFCK while the Tanzanian and Ugandan deposits were transferred to The Permanent Housing Finance Company of Tanzania and the Housing Finance Company of  Uganda respectively.

Principle Accountabilities

  • Drive Team set targets through customer growth and retention across all lines; Tills, Digital Integrations, CTO, lending, NFI and balance sheet growth.
  • Tills and Merchants mobilization- sales pitching and market activations.
  • Plan, drive and monitor the Team sales strategies through segment focus, customer focus needs-based selling.
  • Develop and refine Teams sales toolkits, client materials and training to reflect the various target proposition.
  • Performance Management- Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets.
  • Cost management and Revenue Generation.
  • Peoples management.
  • Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management.
  • Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
  • Continuous review & appraisal of sales staff performance and immediate corrective action.
  • Ensure sales staff are motivated for maximum productivity.
  • Cultivate a team culture that enhances support for each other to ensure overall productivity.
  • Arrange, conduct or recommend appropriate training for your Team to enable them carry out their duties effectively & efficiently.
  • Ensure discipline and adherence to staff code of ethics by sales staff.
  • Ensure planned leave schedule & execution for branch sales staff.
  • Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles.
  • Ensure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices.
  • Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer

Key Competencies and Skills

  • Excellent written and oral communication skills.
  • Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
  • Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
  • Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
  • Basic analytical ability with active listening skills.
  • Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
  • Ability to maintain confidentiality of sensitive information.
  • Willingness to adapt to changing business needs and deadlines. 
  • Computer/IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
  • General knowledge in banking processes.

Minimum Qualifications, Knowledge and Experience

  • A Degree in a business-related field from a recognized institution.
  • Minimum of 3 years’ experience in sales management within the Banking Industry
  • Demonstrate knowledge of banking operations
  • Problem solving and analytical skills.
  • Demonstrate integrity and ethical standards.
  • Attentive to details.  

Method of Application
Click Here to Apply