Relationship Manager Corporate Banking

Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania. Its shares are listed on the Nairobi Securities Exchange and Uganda Securities Exchange. Equity Bank was founded as Equity Building Society (EBS) in October 1984 and was originally a provider of mortgage financing for the majority of customers who fell into the low income population. The society’s logo, a modest house with a brown roof, resonates with its target market and their determination to make small but steady gains toward a better life, seeking security and advancement of their dreams. The vast majority of Africans have historically been excluded from access to financial resources. Having been declared technically insolvent in 1993, Equity’s transformation into a rapidly growing microfinance and then a commercial bank is widely considered to be an inspirational success story. Currently, Equity Bank has more than 9 million customers making it the largest bank in terms of customer base in Africa and having nearly half of bank accounts in Kenya. The company’s vision is "to be the champion of the socio-economic prosperity of the people of Africa”. Equity Bank retains a passionate commitment to empowering its clients to transform their lives and livelihoods. Through a business model that is anchored in access, convenience and flexibility, the Bank has evolved to become an all-inclusive financial services provider with a growing pan-African footprint. Equity Bank’s business model and its visionary leadership has continued to earn local, regional and global accolades and recognition. The model is also studied in some of the leading business schools in the world, as other developing countries in Africa and Asia seek to learn from Equity’s low margin, high-volume model. Equity Bank in 2010 established the Equity Group Foundation. This innovation and creative vehicle has fully transformed the concept of philanthropy and corporate social responsibility. While Equity Group Foundation champions the socio-economic transformation of the people of Africa and seeks partnerships along six cluster thematic areas, Equity Bank provides the infrastructure of delivery, hence reducing the operational costs for the Foundation and increasing the rate of return on any social investment. The six social thematic areas of focus are: education and leadership development; financial literacy and access; entrepreneurship; agriculture; health; innovations and environment. Make an enquiry today

Job Purpose:  

Responsible for building and maintaining positive business relationships with existing and potential corporate customers, provide personalized and efficient customer service, marketing and selling bank’s products, identifying opportunities for business growth, and resolving customer complaints.

Key Responsibilities:

• 360 degrees understanding of client’s financial needs and all bank products and services.
• Regular client visits/presentations and meetings with visit reports
• Preparation of accounts plans for existing and newly onboarded customers.
• Coordination with various departments like credit, treasury etc. for delivery of seamless service to client
• Competitor and Industry analysis – Actively review and monitor competitor product offerings and monitor industry trends.
• Building positive relationships with clients by understanding customer’s needs and developing banking solutions
• Scanning the operating environment to identify business opportunities for the bank.
• Building positive relationships with customers by understanding customer’s needs and developing banking solutions
• Generating new business, upselling and cross selling to existing clients

Qualification and Experience

• Bachelor’s degree from a recognized institution 
• Master’s Degree is an added advantage.
•  Customer relationship Management Course
• 4-5 years’ working experience with proven networks among Corporate, SME and high net worth clients.
• In-depth knowledge of the banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general commercial regulations and practice

Key Competencies & Skills

• Excellent & effective communication and active listening skills
• Confidence and Presentation skills
•  Understanding and interest in financial / banking products and markets
• Ability to analyze and research information.
• Ability to explain complex information clearly and simply.
• Good sales and negotiation skills
•  Strong skills on Excel, Outlook & Word

Method of Application
Click Here to Apply