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Relationship Manager Public Sector Institutions

Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania. Its shares are listed on the Nairobi Securities Exchange and Uganda Securities Exchange. Equity Bank was founded as Equity Building Society (EBS) in October 1984 and was originally a provider of mortgage financing for the majority of customers who fell into the low income population. The society’s logo, a modest house with a brown roof, resonates with its target market and their determination to make small but steady gains toward a better life, seeking security and advancement of their dreams. The vast majority of Africans have historically been excluded from access to financial resources. Having been declared technically insolvent in 1993, Equity’s transformation into a rapidly growing microfinance and then a commercial bank is widely considered to be an inspirational success story. Currently, Equity Bank has more than 9 million customers making it the largest bank in terms of customer base in Africa and having nearly half of bank accounts in Kenya. The company’s vision is "to be the champion of the socio-economic prosperity of the people of Africa”. Equity Bank retains a passionate commitment to empowering its clients to transform their lives and livelihoods. Through a business model that is anchored in access, convenience and flexibility, the Bank has evolved to become an all-inclusive financial services provider with a growing pan-African footprint. Equity Bank’s business model and its visionary leadership has continued to earn local, regional and global accolades and recognition. The model is also studied in some of the leading business schools in the world, as other developing countries in Africa and Asia seek to learn from Equity’s low margin, high-volume model. Equity Bank in 2010 established the Equity Group Foundation. This innovation and creative vehicle has fully transformed the concept of philanthropy and corporate social responsibility. While Equity Group Foundation champions the socio-economic transformation of the people of Africa and seeks partnerships along six cluster thematic areas, Equity Bank provides the infrastructure of delivery, hence reducing the operational costs for the Foundation and increasing the rate of return on any social investment. The six social thematic areas of focus are: education and leadership development; financial literacy and access; entrepreneurship; agriculture; health; innovations and environment. Make an enquiry today

Job Purpose: 

The purpose of the role is to build and manage rapport with public sector and institutions clients to ensure optimum customer acquisition, retention, and income generation from sales of all appropriate Assets, liabilities and public sector products of the Bank in line with Budgets, Mission and Vision of the Bank.

Key Accountabilities/ Responsibilities 

  • Management of ongoing relationships with existing Public partners and where relevant, leverage those relationships to greater collective impact.
  • Managing Strategic partnerships agreements within the Public Sector.
  • Provide timely and accurate reporting of pipeline, strategic partnerships and management activities.
  • Developing own strategy with clear action plans to ensure achievement of desired results.
  • Growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the Public Sector.
  • New client onboarding through the development and maintenance of a pipeline of prospective clients within Public Sector to ensure sustainable growth of the Portfolio.
  • Identify and address assigned customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
  • Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
  • Prepare Customer sales coverage plans to ensure each relationship is managed according to the Equity Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
  • Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
  • Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
  • Ensure great working relationship with team members for overall achievement of departmental goals.
  • Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
  • Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
  • Role Models the Brand and Corporate Values of the Bank both internally and externally.
  • Works as part of a team for the purpose of winning together.
  • Proposal Writing 
  • Market Intelligence 
  • Internal and External Stakeholder management 
  • Product Development


  • Bachelor’s degree in commerce/business related field.
  • Have relevant Banking industry experience in relationship management, product knowledge and risk management within the Public Sector (Both National and County Governments). 
  • 4 - 7 Years of working experience in the banking industry with 1 - 2 years in a leadership role 
  • Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
  • Sound knowledge of the Public Finance Management Act 2012
  • Able to apply financial knowledge and skills to achieve business goals.
  • Able to identify and minimize potential and inherent risks in banking.
  • Communicates effectively and is able to explain complex Business issues.
  • Track record of motivating, managing and developing individuals and teams to achieve results.
  • Proficient in the use of Banking and office management systems

Key Skills and competencies 

  • Goal focused and able to spot business opportunities.
  • Builds networks and maintains strong relationships.
  • Able to manage and influence others to achieve results.
  • Has passion and drive to achieve results under difficult circumstances.
  • Pleasant and able to relate well in diverse social set ups and teams.
  • Upholds high standard of Professionalism, integrity, and respect for others.

Management and leadership ability:

  • Able to identify, motivate and develop talent within the Bank.
  • Capacity to influence decisions at senior management levels
  • Communicates effectively
  • Drives high performance in teams.

Method of Application
Click Here to Apply