Senior ICT Officer, ICT Department

The Competition Authority of Kenya (the Authority) is a Statutory Agency established under the Competition Act No.12 of 2010. The Authority’s mandate is to promote and safeguard competition and also protect consumers from unfair and misleading market conduct.

Job Description

Systems Administration

• Administering user accounts, permissions, and access rights on the Active Directory and systems databases.
• Offering service and infrastructure support to users.
• Maintaining on-site and off-site data centres;
• Implementing and updating the data disaster recovery plan and back ups
• Ensuring the availability, capacity, security, stability and performance of all systems in use at the Authority;
• Assisting with researching, planning, implementing and installation of new servers/systems in the ICT environment;
• Controlling access permissions and privileges to various databases
• Recommending periodic upgrades to the systems, database servers and database management systems software’s.
• Evaluating and improving ICT Systems and processes to provide a more efficient ICT environment;
• Evaluating and testing new software to ensure its operability on the Authority’s network;
• Updating of systems documentation, setups and protocols;
• Designing and carrying out the implementation of back up procedures, security measures and guidelines to safeguard ICT installations and systems against violations either accidental or unauthorized;
• Monitoring performance and managing system parameters to provide fast query responses to front-end users;
• Undertaking back- end organization of data and front-end accessibility for end-users;
• Allocating system storage quotas and advising future storage requirements for the database /file server system;
• Creating system backup schedules and test for their effectiveness.
• Reviewing, test implemented ICT business continuity and Disaster Recovery Plans for the Authority.
• Implementing ERM and BCM within the department
• Implementing ISMS and QMS within the department
• Supervising various ICT outsourced services as per agreed signed SLA’s
• Managing and ensure effectiveness of CAK servers and systems, including those hosting ERP, CMS, ICT Helpdesk, SharePoint (for document management), CAK Portals (E-filing portal, Staff HRMS portal, Recruitment portal, eProcurement portal), mobile applications, e-mail and backup servers/systems at the DR site, and their associated operating systems and software;
• Managing and ensuring optimal operation of all network hardware and equipment, including routers, firewall, switches, Wi-Fi devices, UPSs, PABX etc.;
• Managing and ensuring effectiveness of security solutions, including firewalls, anti-virus solutions and intrusion detection systems;

Network Administration

• Initiating development and implementation and reviewing of policies and procedures
• Ensuring the availability, capacity, security, stability and performance of the networking infrastructure in the Authority;
• Monitoring network traffic and ensuring optimal speeds and capacity are being met;
• Updating documentation on networking setups and protocols at the Authority;
• Creating backup for all network configurations;
• Conducting the investigations, dawn raids and seizures in digital evidence gathering in collaboration with other departments.

Job Specifications

• Bachelor’s Degree in any of the following disciplines: - Computer Science/ Business Information Technology, Telecommunication/ Electronic Engineering or equivalent qualifications from a recognized institution;
• Have five (5) years relevant work experience;
• Certification in any of the following CCNA, MCSE/ MCTS/ MCITP/ ITIL/ CCNP/ CEH/ SQL;
• Certification in Microsoft NAV and CRM;
• Member of a professional body if applicable;
• Knowledge of Programming;
• Good Communication and Interpersonal Skills; and
• Fulfilled the requirements of Chapter Six of the Constitution.

Method of Application