Relationship Manager
Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of Africa’s major financial services providers offering personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. The Group was formed through combining Absa Group Limited and Barclays’ African operations on 31 July 2013. Reflecting the enlarged group’s pan-African focus, the Group's name changed from Absa Group Limited, to Barclays Africa Group Limited on 2 August 2013. Registered head offices are in South Africa and the Group has majority stakes in banks in Botswana, Ghana,Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania (Barclays Bank Tanzania and National Bank of Commerce), Uganda and Zambia. The Group has representative offices in Namibia and Nigeria, as well as bancassurance operations in Botswana, Mozambique, South Africa and Zambia. Barclays Bank Kenya and Barclays Bank Botswana continue to be listed on their respective stock exchanges.Barclays Bank PLC has operations in Egypt and Zimbabwe, which are part of the African business and continue to be run by Barclays Africa Group’s management
Job Summary
The primary objective is to maximize sustainable Economic Profit derived from a portfolio of Public Sector Customers via effective Business Development & Risk Management at an individual and team level
Job Description
Key accountabilities/Deliverables/Outcomes
Accountability: Customer Sales and service - 45%
- Identify potential sales opportunities with new & existing Customers and subsequently sell and deliver.
- Identify the opportunity to introduce Product Specialists to Customers and subsequently to ensure delivery and sales.
- Formulate business development strategies and objectives to meet changing market needs.
- Monitor the level of complaints and quality of handling of those complaints.
- Support efforts to research competitive threats/opportunities within the banks marketing/geographical area.
- Communicate all key messages to customers including agreed service standards, negotiated pricing, relationship contact points (including the introduction of new personnel) and new product changes.
- Keep customers advised on the expected ‘delivery date’ for product/credit applications.
- Commitment to understanding customer requirements: striving to ensure requirements are met and taking the responsibility for solving problems.
- Rising to and achieving stretching targets; focus on adding value to the Bank and customers; communicating opportunities for others to achieve results.
Accountability: Credit and Operational Risk Management - 45%
- Primary responsibility for the control and management of credit risk within own portfolio of corporate customers.
- To maximize economic profit on own customer portfolio and team bases.
- Manage own performance against key financials (risk - adjusted contribution) sales, service and operational targets.
- To ensure service delivery and support functions provided customer-oriented service within the stipulated service level agreements.
- Develop and implement customer relationship plans for all customers.
- Work with Corporate Credit Managers, to assess and recommend credit facilities for customers.
- Collaborating with and assisting others; working as a team; being proud and working in the interest of the Bank.
Accountability: Developing yourself and others - 10%
- Being receptive to feedback and constantly striving to develop new skills and knowledge.
- Work to enhance the capability of the organization by getting the best out of people.
- Identify own strengths and weaknesses in skills and attributes, review self-development plans and ensure cleaning and development are accommodated.
- Support the implementation of the AML program amongst the CIB Team and the wider Bank.
Required Performance Imperatives
Financials:
- Responsible for directly meeting the business annual revenues, volumes, customer acquisitions, and cross-sell opportunities for the portfolio.
- Responsible for the marketing initiatives, assessment and maintenance of transactions/relationships falling within portfolio.
- Acquisition of new business – new to bank
Customer:
- To develop and build relationships with key customers (both internal and external) at various levels within the customer organization.
- Manage organizational complexities to create a “win-win” situation for the Customer and Absa. Continue to focus on creating operational dependency with their front/bank-end processes with Absa’s front/back-end processes.
- To seek and solicit customer views on the customer satisfaction survey and to maintain these at satisfactory levels.
Target Market:
- To continuously develop and enhance the business focus and target market of the key areas of the business in this sector.
- To maintain a momentum of calling on existing and prospect customers for the bank.
- To develop an understanding of areas of business that requires credit focus and maintaining the understanding of industry dynamics of these sectors with a view of keeping cost of credit low.
Controls and Compliance: To ensure that the overall success of the Credits, in terms of ongoing line reviews and audit. In addition, to ensure that the client portfolio is in line with the expectation of the bank’s AML and KYC policies.
Communications: To ensure effective communications sent to customers on a regular basis to position Absa as a constant force in the provision of banking services to clients
Role/Person Specification
Preferred Qualification
- University, college degree or other relevant
- (Above 5) years (Technical/Managerial) experience
Preferred Experience
- Experience in understanding the business dynamics especially pertaining to the awareness of Public Sector customer requirements. (Above 5 years)
- Experience in managing Public Sector clients of varied products needs and complexities including Corporate & Project Finance in addition to TB and Markets product set.
- Understand how the various areas of the Bank are positioned to meet the challenges of Public Sector customers.
Knowledge and Skills
- Advanced knowledge of Banking
- Basic knowledge on Bank’s lending criteria in the Business and Personal sectors
- A fair understanding of current issues including macro and micro economic environment.
