Dispatcher
Africa Talent Contours (Limited) is incorporated in Kenya as a human Resource Outsourcing and Consulting Company. We have a footprint in over 10 African Countries and still growing to target the entire Sub-Saharan Region of Africa and the rest of the continent and the World.
DEPARTMENT: Base Support Vehicles and Equipment – Vehicle Operations
POSITION REPORT TO: Supervisor, Vehicle Operations
DESCRIPTION OF JOB TASK AND RESPONSIBILITIES:
- Provide scheduled and unscheduled taxi service to ensure passengers are picked up and dropped off at designated locations in an appropriately sized vehicle (e.g., the number of occupants per vehicle including the driver shall not exceed the manufacturer’s designation), and transported in a safe and timely manner.
- Provide scheduled shuttle bus services, COMPSRON, and MSC to ensure passengers are picked up and dropped off at designated locations, and transported in an appropriate, safe, and timely manner.
- Ensure dispatchers brief all operators to complete an Operator’s Report of Motor Vehicle Accident Standard Form (SF) SF-91 if they are involved in an accident.
- Ensure dispatchers are cognizant of the Government's fuel conservation program, and trips are consolidated whenever possible.
- The Dispatcher's Log (NAVFAC Form 9-11240/2) or activity generated log shall be used to record all vehicles dispatched for all Class B and C pool vehicles. The Contractor is encouraged to develop an electronic dispatch form. The Dispatcher’s Log shall be retained for 90 days.
- Motor Equipment Utilization Record (DD Form 1970) Trip Ticket shall be issued and a Dispatch Log (NAVFAC Form 9-11240/2) shall be used to record all BSVE dispatched Class B and C pool vehicles.
- Maintains an up-to-date listing of buses, taxis, and assigned drivers.
- Assures that each scheduled route is appropriately covered by utilizing available relief or substitute drivers.
- Operate two-way radio base stations; operate paging system as required; record radio communications as required.
- Perform a variety of clerical support duties as assigned; type correspondence, memos, and other items; compile data from clearly defined sources and prepare reports; answer the telephone, route calls or messages; prepare and process requisitions; distribute mail.
- Maintains data required for reports, such as mileage, passengers transported, and accidents.
- Receives written, verbal or telephone requests for transportation.
- Selects vehicles suitable for the purpose being requested.
- Determines and assigns priorities for all but most difficult requests.
- Checks all driver’s licenses for validity before issuance of trip tickets.
- Selects substitution or replacement of vehicles whether on dispatch, in the shop, or at the yard.
- Dispatches the shuttle buses and taxis fleet.
- Check trip tickets for completeness and information accuracy before driver’s duty dispatch.
- Report all vehicle discrepancies and keep informed on shuttle and taxi status to Supervisor, Vehicle Operations occurring within the duration of duty.
- Gathers and coordinates weather conditions, wind speeds, and related weather disturbances.
- Performs recording of transportation operation activities including vehicles and personnel accidents and directly coordinates to the appropriate point of contact such as Safety Dept., BOSS Medical, Fire Dept., and HAZMAT if required most importantly to the Transportation Manager.
- Act on behalf of the Vehicle Operations Supervisor during his absence.
- Maintains a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of clutter, and trash in all working facilities and areas.
- Performs other work-related duties and responsibilities as assigned to meet organizational/operational objectives.
BASIC JOB QUALIFICATIONS: (Knowledge, Skills, and Abilities (KSAs)
- Ability to communicate clearly on the radio and telephone.
- Ability to record, transmits, and report information accurately.
- Must be able to read, write and speak English fluently.
- Must pass overseas medical screening and be in good health.
- Must have the ability to supervise driver personnel and regulates the use of trip tickets.
- Must know how to initiate judgment in the priority of vehicle dispatching decision.
- Must possess administrative, organizational, and computer skills to include proficiency with Microsoft Office suite including (MS Word, PowerPoint, Excel, and Outlook).
- Proven ability to organize, prioritize, and follow through to completion on multiple tasks, under strict deadlines and changing priorities.
- Comfort multitasking and handling multiple requests from different individuals and departments.
- Demonstrate ability to deal with all employees and external customers while conveying a positive serviceoriented attitude.
- Knowledge of principles and processes for providing excellent customer service.
JOB SPECIFICATIONS: SPECIAL CERTIFICATIONS OR TRAINING
- N/A
EDUCATION:
- Must have at least a high school diploma, technical or vocational course graduate is required.
EXPERIENCE:
- Minimum of three (3) years of dispatching experience or familiarity with scheduling and vehicle operations.
Basic terms of the job offer.
- Assignment Duration: 12 months. Renewal subject to performance.
- Base Monthly Salary: 48 hours per week minimum work requirement: $525.00 (based on 48 hr. work week requirement)
- Working schedule: 48 hours per week (8 hours per day/6 days a week)
- Payroll period: Monthly. Amount give take home.
- Overtime: Work more than 8 hours per day or work performed on a rest day and/or holiday, will be paid as overtime at the base salary rate.
- Accommodations: Housing, transportation, meals in-country, and laundry facilities are provided
- Sick Leave: Employee will accrue 2.67 hours of sick leave for each full month of service, beginning with the completion of the first full month of Foreign Service employment.
- Annual leave Up to 21 days paid at the end of each 12-month contract.
- Travel will be provided by the employer to the employee’s home country.
- Project Holidays: 10 paid holidays.
Other requirements
- Your Passport must be valid for at least 12 months, with at least 6 total blank visa pages remaining.
- Your driver’s license must be valid for at least 6 months (unless processing for a CDL-required position, which will require 12 months remaining).
- Updated covid and yellow fever vaccination certificate
- Medical exam report at a date to be advised.
