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Collections Officer

Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending funds advanced from First Permanent East Africa Limited (FPEA). Operations were restricted to the zoned residential areas within Nairobi and Mombasa.

Deposits of FPEA in Kenya were transferred to HFCK while the Tanzanian and Ugandan deposits were transferred to The Permanent Housing Finance Company of Tanzania and the Housing Finance Company of  Uganda respectively.

Principle Accountabilities

  • Reviewing and identifying accounts in early arrears and recommending the best plan of action for resolution. 
  • Implementing approved action plans and monitoring performance of accounts to ensure that objectives are met. 
  • Keeping requisite data on assigned portfolio that is to be used in production of reports.
  • Use analytics dashboards to flag and highlight incidences that reflect heightened risk profiles and non-adherence to loans covenants.
  • Conducting customer call visits to access business performance for SMEs and Corporate clients. 
  • Ensure accurate Collections Progress Reports (CPR) that is detailed on assigned portfolio are generated and reviewed. 
  • Reduction of monthly provisioning from current average and accounts migration. 
  • Coordinating with external service providers e.g. brokers and insurance companies on the recovery process for assigned accounts where necessary (asset finance & IPF). 

Key Competencies and Skills

  • Knowledge of CRM software and Microsoft Office Suite - Intermediate excel skills 
  • Solid customer service attitude with excellent negotiation skills 
  • Knowledge of KYC/AML compliance requirements 
  • Astute product knowledge 
  • Knowledge of portfolio management 
  • Commercial acumen 
  • Analytical skills 
  • Knowledge of relevant laws and regulations governing debt collection practices 
  • Proficiency in evaluating credit risk and making informed decisions on debt repayment plans based on risk assessment. 
  • Familiarity with credit scoring systems and models to evaluate credit risk accurately. 

Minimum Qualifications, Knowledge and Experience

  • Bachelor's degree in finance, Business, or a related field preferred.
  • 3 years’ experience, two of which should be in credit / lending in a debt management / collection functions or credit analysis.

Method of Application
Click Here to Apply