Associate Debt Recovery

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Started in 1974, it evolved from a community financial institution to a publicly listed major regional commercial bank offering a full range of corporate and retail banking services, 35 branches in Kenya and international operations in 3 other countries. I&M Bank is a dominant player in the Kenyan market that has been consistently growing, and is innovative in terms of the type and range of products and services it offers. CDC Group plc, a development finance institution wholly owned by the government of the United Kingdom owns approximately 10.68% of I&M Holdings, the holding company of I&M Bank Ltd. In addition, I&M Bank has a technical support agreement with International Finance Corporation for staff training, product development and risk management. I&M Bank also enjoys medium term foreign currency credit facilities from European Development Financial Institutions - Proparco, DEG and FMO. I&M Bank’s international correspondent banks include major multinational banks such as Bank One Ltd, Citibank NA, CommerzBank AG, Deutsche Bank AG, ICICI Limited Mumbai, Mashreq Bank PLC, Standard Bank of South Africa and Standard Chartered Bank NY. I&M Bank’s international network includes Bank One Limited (Mauritius), I&M Bank Tanzania Limited and I&M Bank Rwanda Specialties Banking Services, Commercial Banking, Asset Finance, Mobile Banking, Internet Banking, Investment Management Services, Diaspora Banking, Credit / Debit / Prepaid cards, Wealth Management

Purpose

The Debt Recovery Associate maintains a good relationship with the customers and tries to resolve any issues or disputes. The role holder will also be responsible for updating the records of the accounts and following the legal procedures for debt recovery.

Primary Responsibilities

• Monitor, collect and manage problem account portfolio within all customer segments and return the accounts to performing status, reduce slippage into NPL and/or recover entire outstanding accounts as well as fulfil any other duty assigned by the Senior Manager – Debt Recovery all towards contributing to improving the Bank’s credit risk profile and asset quality.
• Demand, and enforce repayment of the assigned problem accounts.
• Collect and writeback to profit and loss from assigned accounts within set targets.
• Monitor arrangements for payments from problem account holders.
• Attending public auctions as Credit Bank’s representative.
• Liaise with Legal Department on recovery litigations and where legal interpretations are required.
• Conduct detailed negotiations with customers, obtain commitment to implement appropriate strategies and actions to cure accounts as well as collect overdue payments.
• Analyze and recommend for approval turnaround/cure propositions, strategies and actions demonstrating well thought out judgement.
• Manage customer relationships where turn around strategies have been activated to ensure cure of accounts as well as manage the Banks credit risk exposure.
• Proactively manage relationships with key stakeholders, internal and external including service providers, potential off takers of assets held as collateral, etc.
• Represent the Bank in lenders meetings for syndicated or problem accounts.
• Prepare and submit required reports to the BCC, NPA & CRMC Committees in a timely manner and working on provisions.
• Prepare and submit regular and adhoc problem account reports as required.
• Maintain proper Debt Recovery documentation. Ensure timely issue of relevant notices to customers that form the debt recovery process, ensure that all 90+ days past due files are properly maintained and have up to date file notes and ensure data integrity for all 90+ days past due is maintained.
• Ensure data integrity & quality control of facilities is maintained.

Person Specifications

• Bachelor’s Degree in Commerce, Finance, Economics, Mathematics, or other quantitative or science degree in related fields;
• Proven track record of consistently meeting set targets.
• Agility, versatility, passion, and commitment to quality service delivery.
• Knowledge in legislation relating to lending and lending portfolio management.
• Have at least 2 years’ experience in a credit recoveries role.
• Excellent knowledge of data analysis and Microsoft Excel Skills will be an added advantage

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 22 January 2024.